SDS on Demand - FAQ | ERA Environmental

Frequently Asked Questions

What type of credit cards do you accept?

ERA accepts all valid major credit cards, including Visa, Mastercard, Discover, and American Express. We do not accept pre-paid credit cards or PayPal.

Do you have a support team available if I need help?

All bundles and subscriptions come with free software technical support, available during business hours (8 AM to 5 PM EST). Online training on how to use the software is also included with every purchase.

For consultation, regulatory support, or further training, you can purchase consulting hours for $150 USD per hour.

For technical support contact info@era-ehs.com.

Can I cancel my subscription?

SDS on Demand provides a no-contract On Demand option for those who do not want the commitment of an annual contract. Annual subscriptions cannot be cancelled early.

Do you have an enterprise plan?

An enterprise-level SDS Authoring solution is available on our website to those needing more than a 50 SDS bundle or a monthly subscription.

For more information on enterprise pricing, contact info@era-ehs.com.

Can I use all the SDS in my monthly subscription at once?

The number of SDS you can author per month is limited to the amount indicated in your subscription package (E - 5 SDS, F - 10 SDS, G - 25 SDS).

ERA is unable to advance SDS from future months in your contract to the current month. If you require a greater number of SDS per month than the amount available in the on Demand Subscription Packages, you should consider our enterprise-level solution.

Do unused SDS roll over to the next month (for monthly subscriptions)?

Unused SDS do not roll over to the next month.

If you are unsure how many SDS you need per month, we recommend opting for an SDS on Demand bundle rather than a subscription package.