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Frequently Asked Questions

What type of credit cards do you accept?

ERA accepts all valid major credit cards, including Visa, Mastercard, Discover, and American Express. We do not accept pre-paid credit cards or PayPal. 

Do you have a support team available if I need help?

All bundles and subscriptions include software technical support to address any issues, errors with the software. Tech Support is available during business hours (8 AM to 5 PM EST). For technical support contact ghs_support@era-ehs.com. Please note that training or consulting is not considered technical support.

Access to ERA training library, which includes training videos and written how to documents for software use is also included with every purchase.

For consultation, regulatory support, or one on one web conference training with our in-house GHS experts, you can purchase a la cart hours via the Order Form.

Can I cancel my subscription?

SDS on Demand provides a no-contract On Demand option for those who do not want the commitment of an annual contract. Annual subscriptions cannot be cancelled early.

Do you have an enterprise plan?

An enterprise-level SDS Authoring solution is available on our website to those needing more than a 50 SDS bundle or a monthly subscription.

For more information on enterprise pricing, contact info@era-ehs.com.

Can I use all the SDS in my monthly subscription at once?

The number of SDS you can author per month is limited to the amount indicated in your subscription package (E - 5 SDS, F - 10 SDS, G - 25 SDS).

ERA is unable to advance SDS from future months in your contract to the current month. If you require a greater number of SDS per month than the amount available in the on Demand Subscription Packages, you should consider our enterprise-level solution.

Do unused SDS roll over to the next month (for monthly subscriptions)?

Unused SDS do not roll over to the next month.

If you are unsure how many SDS you need per month, we recommend opting for an SDS on Demand bundle rather than a subscription package.